2 to 3 years of customer service or veterinary management experience. Ensured staff received proper training, prepared annual reviews and adjust salary accordingly. Charge nurse on med-surg floor. Spice it up with a few actual achievements from past non-management jobs. Responsible for hiring, orientation/training of new employees, discipline and termination. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Identify products, check quantities, plan schedules and have a meeting with Department Managers on ad placement and signage requests. Highly adaptable and experienced healthcare management professional with background in administration of a rapidly growing, changing healthcare environment. Be able to evidence these savings across relevant customer services and teams, Monitors and understands the Client policies and service across the entire facilities support services including contracted delivery requirements and key SLA’s, Ensure local security measures are in-line with Client policies, Ensure that processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in-line with the Client expectations, Oversees the integration of all facilities services and constantly improves the quality and inter-working of the team, Assist with move management, space planning and efficiency activity of services and space along with disconnecting and/or reconnecting desktop and peripherals, Welcome and induct new users to the facility services and IT systems, support users with Client systems as required and be the ongoing interface with the helpdesk and 2ndline support teams, TO manage the inbox and helpdesk of the service to ensure requests are dealt with within deadlines or deadlines are negotiated accordingly, Printing etc. When seeking an assistant manager position, your resume or CV to employers, with the help of a strong objective statement, can influence the reader in picking you above other candidates. So it's important to include both on your resume. Met with vendors and representatives from drug and supply companies. Timetable design, Analysing sales by using all the appropriate indicators (KPIs), Excellent communication skills and ability to work as part of a team, Being the go-to person for all facilities and admin related escalations and building relationships with all key business owners/representatives/(KPI :Strong relationship management and diplomacy is evident in handling issues)/, Acts as a facilitator and face for the Facilities Services/(KPI: high customer satisfaction and understanding of all facilities services/), Excellent Communications skills with people across all levels from Senior Partners to junior members and demonstrable improvement of productivity resulting in increased cost effectiveness and value to customer/(KPI: Demonstrable communication skills and 360 feedback)/, A ‘can do’ attitude with a focus on Service Delivery and improvements adapting to customer requirements/(KPI: Improvement implementation and change management)/, Developing strong relationships/(KPI: Strong network in place and evident)/ Main Accountabilities, Scans and files incoming post to Filesite and forwards it to relevant fee earner, Schedules, manages and scans the deeds and general records throughout the office as required, Opens new files, closes files, scans and sorts documents for the Pruscanning system, Assists with servicing IT equipment like laptops, Windows phones, memory sticks, batteries, keyboards and mice to/from customers as required, Assists with move management, space planning and efficiency activity of services and space along with disconnecting and/or reconnecting desktop and peripherals, Disseminates information to customers, teams and management in a timely manner, Welcome and induct new users to the facility services and IT systems, support users with Client systems as required and be the ongoing interface with the helpdesk and 2nd line support teams, Acts as the main floor contact for customers and service teams to either resolve requests directly or to log calls on the helpdesk and be the owner/coordinator through the life cycle of the incident/request for day to day issues through to timely resolution, Assist and provide ongoing support with setting up workstations, H&S inductions and general knowledge of booking services like; meeting rooms; catering; taxis; travel; printing etc, Provides basic set up configuration for IT equipment, facilities equipment and furniture to floors or meeting rooms for customers and visitors as required, Conducts desk side Display Screen Equipment (DSE) assessments as requested and also following a desk move and/or after any significant change, as required, Accountable for representing all Support Services in Bristol office, Raises their profile ensuring that customers know who they are, Provides a focus for customer escalation and satisfaction, Ensure review systems are in place, supporting SLA review and all customer feedback is reviewed and actioned in a timely manner, Monitors and understands the Client policies and service across the entire facilities support services including contracted delivery requirements and key SLAs, Ensures local security measures are in-line with Client policies, Provides expert problem management support to customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit and evolution of service, Ensures that processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in-line with the Client expectations, Oversees the integration of all facilities services and constantly improves the quality and inter-working of the whole ‘virtual’ service team, including all service partners and suppliers to ensure a seamless end-to-end delivery of service for customer, A representative of Facilities and also a Role Model of Document Lifecycle Services through a Best Practice approach, supporting Print Policy, Records Management Best Practice, Filing and Clear desk policy, Champions and engenders good team-working, knowledge sharing to support customers requirement for expertise promoting and environment of honesty and trust between colleagues and customers, Ensures that all work areas are adhering to the best housekeeping standards, Conducts daily status, cleanliness and supply checks of facilities areas (inclusive of, stationery areas hub areas, vending, toilets, break out areas) ensuring all are in their best state with adequately stocked supplies as ready to use i.e. Our Operations Manager resume sample will show you how to create one that will stand out from the rest. Review VOC's with Department Managers and coach as needed. Hospital Manager Resume Examples & Samples. John Doe Somewhere, USA. A floor nurse must be a registered nurse. Hiring and training. Must have excellent verbal and written communication skills and the ability to influence staff. Guide the recruiter to the conclusion that you are the best candidate for the floor manager job. Product knowledge is preferred, PC experience with Microsoft Office proficiency is preferred, Excellent communication, customer service and interpersonal skills, Decision making, problem solving, and time management skills, Professional appearance, positive attitude, sense of urgency, desire to grow, team player and caring. Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. Reviewed operating budgets to analyze trends affecting budget needs. Usual duties listed on a Hospital Nurse resume include administering medication, monitoring patient condition, updating records, and supervising health care aides. Ensure appropriate stock levels with emphasis on Cabela's high margin and advertised products. Headline : To secure a responsible, challenging career oriented position, with a progressive organization, where can leverage customer service, sales expertise and managerial skills, while assuming increasing responsibilities within the organization. Summary : Secure a challenging position within a well-established company allowing to utilize analytical, organizational, computer and people skills. Organized and directed worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance for a busy 24 hour hospital. Planed and conducted new employee orientation to foster positive attitude toward organizational objectives. The content of the resume is based on the job profile. Add Other Sections to Your Healthcare Resume . To cooperate and communicate, and ensure that staff under supervision cooperate and communicate, with all Management, staff and colleagues to ensure efficient workflow, To ensure that staff under supervision maintain a highly presentable appearance, including wearing designated uniforms and name badges, and keep to the highest standards of personal hygiene, To abide by, and ensure that staff under supervision abide by, Health and Safety at Work Rules, including fire prevention and evacuation procedures, ensuring to report to Management any potential hazards, To be mindful of, and ensure that staff under supervision are mindful of, security issues and report suspect circumstances to Management, To acquire good knowledge, and ensure that staff under supervision acquire good knowledge, of all Hotel facilities and keep up to date with developments in the Company and the Hotel so as to respond to customers' queries, To attend, and ensure that staff under supervision attend, any meetings and training sessions, as stipulated by Management, Daily allocation of rooms and deep cleaning tasks to team members, Manage guest requests, including VIP amenities and communicating them to the relevant team members, Routine inspection of guest bedrooms to ensure they meet standards, Aware of all room categories and amenities, Achieve positive outcomes from guest queries in a timely and efficient manner, Ensure guest laundry is cleaned and delivered in a timely manner, Report maintenance issues to Maintenance/Engineering Department, Assist Head Housekeeper with training requirements, Represent the needs of the team to others in the hotel, Experience in the hotel/cleaning industry, Experience in managing/supervising a team in a similar role, Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement, Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard, Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork, A successful track record of managing a large team, High level of commercial awareness and cost control capabilities, Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office, Strong organizational, budget management, and problem solving skills, Fresh graduates and those with call centre or from service/sales industry are encouraged to apply, Ability to multitask, strong team player and yet able to work independently, Possess good inter personal skills, high energy, confidence and courteous, Willing to work on shift, staggered hours, weekends and public holidays, Strong command of spoken and written English, Ability to speak in Mandarin and other Chinese dialects (Hokkien, Cantonese) is an added advantage, Should be web savvy and have strong PC skills, Manage, train and develop the Laundry team, Ensure that linen and housekeeping supplies are ordered and controlled in line with Business and Events, Control monthly stock levels and complete monthly stock takes, control stock losses to a minimum, Manage weekly stock ordering to ensure par levels are maintained, Raise all purchase orders in line with business forecast and needs and reconciles invoices, Manage customer service issues quickly and effectively, Liaise with suppliers to ensure best quality products at an acceptable cost, Ensure team members adhere to all Health and Safety Regulations, Carry out any other reasonable task set by the hotels management, Previous hotel or leisure sector experience, Proven leadership and communication skills, Must have excellent verbal and written communication skills and the ability to influence staff, Must have high sense of urgency with demonstrated ability to work independently and to make effective decisions in a timely manner, Allocates time effectively, handles multiple demands and competing priorities, Teaching skills - teach others how and why to perform their job, Mathematics – ability to use mathematics to solve problems, Be aware of what’s happening in the building to help provide appropriate information to guests & visitors and support events as required, Ad-hoc admin support, event duties, communications and hosting as required, Liaise closely with other departments i.e. Handled all client accounts including collection processes and NSF checks. 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