No official language from the company, just representatives saying this is what it is. We wanted to rent a car for a 10-day trip. However, they refuse to be more specific. Share on Reddit What's New at Glassdoor. But should you use it? Are we in 1980 or something??? I used Turo to rent a BMW 135i convertible in Los Angeles. We waive the host fee and review if the guest rebooks a new trip with the same host within 24 hours of the cancellation. Unfortunately it rains a lot and frequently, so I wasn’t able to clean the car immediately. Turo Claims Associate under name Evan Kramme didn’t care about anything I wrote. Read How to sell your “office clothes” and invest in a work-from-home wardrobe. Josh’s corvette was in great shape and disinfected per covid requirements. Owners of the cars can earn extra money when they’re not using their car which can then be used for anything they want. I can't think of one complaint. Learn more about our ongoing fights across the United States and join our efforts to keep Turo accessible to all. Lots of dust on dash board & panels . Turo is an American peer-to-peer carsharing company based in San Francisco, United States.The company allows private car owners to rent out their vehicles via an online and mobile interface. Messaged Turo to advise about charge port door not flushed during pickup. Checked January 2021. I have requested copies of all photos and transcripts of calls and have been completely ignored. Hosts who rate guests with 1, 2, or 3 stars will prevent that guest from booking with them again. What does it mean to Live the Adventure? While based in the U.S., Turo is now available in select locations in Canada, and in more than 5500 cities around the world. Original review: Aug. 20, 2020. Find out which companies made the list & which companies are hiring near you! And Sami, from Turo, contacted me saying that among the choices presented by the owner, had the kindness of asking Turo to charge me the cheapest option ($519.12 + $150.00 Turo's fee) in total: $669.12 charges for a scratch. Turo is a service I’m very excited about. I will make it very clear to the owner when I rent this vehicle. Get the inside scoop and find out what it's really like from people who've actually worked there. 2) The owner of the vehicle messaged me after the car was returned and said that I could pay the $340 to get it fixed or try to go through Turo’s claims process, although he cautioned against this as he knew of people being held liable for the $500 deductible from previous incidents and said they charge for administration fees without detailing those. Their interface is very user friendly and the rental process couldn’t have gone smoother. Alternatively, if you need a vehicle when you’re on vacation, Turo is a good and often cheaper alternative to your traditional car rental company. I recommend this rental . I have read a lot of negative feedback about turbo clients receiving Bill’s attitude towards small damages that they’re not occur when they rented the vehicle. Great deal , help a lot to find the better car for me . Apparently the only way to get these charges dropped is to go to small claims court. Bistro 22 prides itself in using the freshest local ingredients from places like Truro market. I then ran the same search through Turo and confirmed that prices were anywhere from 25% – 50% cheaper even after taxes.Of course the other advantage is that you can bypass the pickup counter at some airports. That was corrected , I did receive a questionnaire from Liberty Mutual which I filled out immediately. I’m usually easy going but Turo I can say by far are the worst people to deal with if you ever have an issue. I rented a cool convertible to have my Florida vacation in with my children. The appeal of the service should be obvious, rent out your car to make some extra money, or rent a car to save money. I sort of expected that they would hit me with a deductable. Get answers to your questions . You can follow him on Twitter: @barrychoi, This article was originally published on MoneyWeHave.com, Share this article Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Turo Reviews 7,524 • Great . Rented a car for a week- get a flat tire and have to go and fix this. – Don’t use Turo. Once a trip ends, Turo will notify you that the 10-day review window is open for you to rate and review a trip. Turo never did a proper investigation or spoke with any police to get a report and said because they couldn’t figure out who was at fault I had to pay $3,000 out of my pocket for the scratch on the rear bumper. I highly recommend Turo for an awesome, easy and flexible car rental experience! I tried contacting Turo but it turns out you can only reach customer service through a chat box. There are people out there who literally own multiple cars and just rent them out on Turo. Turo allows you … Bistro 22, Truro, Nova Scotia Daily lunch and dinner specials are creative and delicious, and all meals are prepared with care and presented beautifully. One step closer in Louisiana. We rented a car for 8 days. A free inside look at company reviews and salaries posted anonymously by employees. Required fields are marked *. Despite the recent Covid challenges, the team has been very supportive and collaborative, and the executive team has been more transparent, down to earth and approachable than ever -> this makes me feel empowered and rewarded. A very great experience from start to finish I would recommend ! Turo’s team and culture are the best that I have ever had the opportunity to be part of. Earn extra cash by sharing it on Turo. Great experience for my first rodeo. No explanation. It went that far that yesterday the debt collectors reached out to me! Journalists and qualified financial professionals produce the content. Cabin amenities and service widely varies - Cabins vary widely especially on trans-Canada flights. Josh was a great communicator and was very helpful with the pick up and drop off appointments. MoneySense’s goal is to provide the most relevant and up-to-date information as possible but, with all things you read on the internet, it is recommended you read critically and cross-reference with your own sources, especially before making any financial decisions. Do you agree with Weedsmart.net | Buy Weed Online Canada | Cannabis Store | Online Dispensary's TrustScore? My poor kids got drug all around Brevard County FL with their mom in tears trying to get us a car. At KFC we provide an amazing canadian experience in Truro. Read our community guidelines. By  I lost an entire day of my vacation to get replacement vehicle from a different company which cost about $100 more that my original booking with TURO for a much lesser vehicle. It’s a pretty simple process and is broken down for people who want to rent a car or want to list their car. Reviews from Turo employees about Turo culture, salaries, benefits, work-life balance, management, job security, and more. MoneySense is not responsible for content on external sites that we may link to in articles, . Where to buy real estate now: How we found the best deals in Canada, A guide to the best robo-advisors in Canada for 2021, Best high-interest savings accounts in Canada 2021, Compare the Best GIC Rates in Canada 2021, More than 800 makes and models of cars available. Turo (formerly RelayRides) bills themselves as the Airbnb for cars is a service that allows you to rent out your car for cash! Very smooth and easy experience! Everything was going well up until the first damage claim on the third rental. 2) Why I am paying for your standard insurance when the owner also has premium insurance – if his car is covered by your premium insurance what’s the point in me purchasing insurance at all?”. This is an extremely frustrating and stressful process and I’m worried about my health as this triggers my anxiety! Securing reviews is critical to building up your profile and your car(s) profiles on Turo, but currently the company does not do a great job of encouraging reviews. The first service charge mentioned by the company was something around 1400.00 charges! Let’s look at some of Turo’s main features. Barry Choi  on February 14, 2017. My vacation was basically ruined and $600 is a BIG DEAL to me. I would like to see in this policy where the windshield is positively classified as non-body, or a separate entity from the body on the vehicle, and, additionally, an explanation for why a WINDSHIELD is not mentioned in your EXTERIOR wear and tear policy. They are the first to make private party car sharing, a reality. Barry Choi  on February 14, 2017, By  He pulled over and we got his insurance and contact info. Its a joke of a company. I have disputed the charges with my credit card company but that will take some time to resolve and does nothing to reimburse my uber costs. They responded quickly. I have had rental cars with this problem and they have never tried to charge me for a replacement windshield. Turo, formerly known as Relay Rides, is a peer-to-peer car sharing company. Read below for my Turo review. The owners that I rent it from were very nice and polite. I was therefore stuck with no car for those times, and I still had car payments to make (1400$ per month), paying the impound fees, dealing with the police, etc. Foodies ahoy! You can find over 850 makes and models of cars on Turo. It has not been explained to me why both policies do not cover a complete coincidence (a rock hitting a windshield, vs. something like and accident) and why I am paying out of pocket if the repair is already covered by his insurance. Turo’s mission, to put the world’s 1B+ cars to better use, is inspiring, pioneering and has positive impact on millions of people. I had a great experience using Turo. Of course the other advantage is that you can bypass the pickup counter at some airports. A Treasure of a Park. A free inside look at company reviews and salaries posted anonymously by employees. I just love it. Get notified by e-mail when a reply is posted. I am not taking quotes that you have internally generated by whatever policies you have (that I apparently am not allowed to read as evidenced by the incredible amount of pushback I’ve had with getting this language to read for myself) as an explanation in any way. I am a Turo host and I have had my cars impounded twice, the delays of impounding were 30 days. They kept saying I would get an email . I hope somewhere down the road I'm able to rent from them again. That’s right, when you’re not using your vehicle, you can rent it out to other Turo members. They ignored the attached information about 3rd party who hit the car . Reply to: Any reviews for Turo.com Car Rental ? 6) The owner of the car purchased premium insurance and I purchased their standard insurance. I didn’t get a chance to do anything! It’s estimated the average owner makes an additional $540 a month letting others use their car, but that depends on how often you make it available. Turo is a parasite, making living on both renters and owners. Ask a question Recent Conversations. At the very least, do your due diligence. Listing your car: Once your account is setup, you’ll need to describe your vehicle and upload images. For owners, Turo charges a high percentage on any charges involving in the period of rental even on the mileages which the renter usage exceeded the allowance given by the owner. », Calculating how much money you’ll need at retirement. Interior of windows were not clean . Renting a car: After creating an account, your identity and eligibility will need to be confirmed before you can rent a car. The Turo community is under constant attack by the multi-billion dollar rental car industry and these big business bullies are attempting to quash peer-to-peer car sharing. Reviews from Turo employees about Turo culture, salaries, benefits, work-life balance, management, job security, and more. Share on Linkedin Your email address will not be published. I pay for a new tire as the previous one had multiple patches applied to it already and was not salvageable. I would like to expose the fraudulent treatment I received by TURO the car sharing company. Turo charges a young driver fee (I even have a DOT medical certificate) which is a bit much. Our chicken will be sure to excite your palate. Barry Choi is a personal finance and budget travel expert at Moneywehave.com. All … There is no price they can pay for the lost day or degraded experience of our trip that I as a single mom saved for an entire year to take. Everything went as planned. Learn More. ✔ 9 menu pages, ⭐ 1 review, 🖼 90 photos - KFC menu in Truro. some business class cabins have modern lie-flat seats and large screens often found only in First cabins while other business class cabins on similar trans-Canada routes are a throw-back to another decade with seats that barely recline and screens as small as tablets. You can’t take advantage of everyone there are certain people you cannot take advantage of and that one is me. ... Canada and Mexico and BBB Institute for Marketplace Trust, Inc. I'm a number/stats oriented person, so I had to do an article like this: If you’re considering renting out your car, it might be a good idea to install a car tracker on it for added peace of mind. I was able to go locally and pick up the car with no issues. JonRoughton wrote a review Jul 2020. Turo is a car-rental app you can use to rent a car from an individual or rent your own car to Turo users. Owning a car is notoriously expensive, but did you know you can actually make money with your car? Cardiff, United Kingdom 164 contributions 100 helpful votes. You’ll want to keep your calendar up to date and respond as soon as you can to any requests. Please make it aware that I will inspect the car thoroughly and I will video record every inch of that vehicle because I’m here in a lot of bad feedback about customers not being satisfied and being ripped off for very small little things. TURO DOESN’T LISTEN TO THEIR CUSTOMERS!! Turo has seen rapid growth in the last few years. They response quickly and professionally. I incurred an additional $180 in emergency transportation costs. not a result of an accident or third party damage). Very genuine and was glad we had a great time. They have defrauded me out of nearly $600 after the vehicle I rented became disabled through no fault of my own on the 3rd day of my 9 day rental which is aproximately $400. Impossible to deal with. This is horrible. Discover Canada Tours is a local, family-owned and operated company dedicated to providing authentic Canadian hometown experiences throughout all regions of British Columbia, Alberta, and the Yukon. Turo is an amazing car rental site Turo is an amazing car rental site. Turo refused to charge the guests for the time the cars were impounded because it is not in their policy to charge guest when they have hosts’ cars impounded by the police. Not only that, but the customer service said they would only reimburse me a maximum of $50 which was almost half less of the total wasted fare I used for Uber. Turo will allow me to save even more money and if I so desire, I can rent out my car to make money. Coverage is available through a partnership between Turo and Intact Financial Services and includes up to $2,000,000 of liability protection. I did a quick search online for cars in Scottsdale and Orlando through various car rental agencies. Your message. The Jeep rubicon ran great & did the trip without problems. I can’t seem to take it off the account . His metal saddlebags swiped the car. Patrick the host checked the car and left a great review. I rented a Chevrolet Spark from Patrick Shahbandari. Finding a person to talk to is very, very hard to do with Turo. Share on Facebook Furthermore, our editorial team does its best to ensure the information published on MoneySense.ca and other MoneySense properties is accurate. A review of my Turo experience. If I return to Co Springs, I will rent from Jose again. The overall rating of the company is 2.4 and consumers are mostly dissatisfied.. However, sometimes prices and terms of the products are changed by the provider without notice. MoneySense is not responsible for content on external sites that we may link to in articles. Bad business indeed. October 13, 2020. Turo is a car sharing marketplace where Guests can book any car they want, wherever they want it, from a vibrant community of trusted Hosts across the US, Canada, the UK, and Germany. My son loved it. Turo appraises the damages and sends me $93! 164 Turo reviews. Read 2021 Auto Buying Guide: The best cars you can buy now in Canada. Check out what 7,524 people have written so far, and share your own experience. Think of it as an Airbnb, but for cars. I have not been refunded the remainder of my trip or reimbursed for any of my additional costs. Which I did take it to a place to get cleaned just to have reinsurance for my family s safety during Covid . Turo was first mentioned on PissedConsumer on Mar 07, 2016 and since then this brand received 376 reviews.. Turo ranks 25 of 358 in Rentals category. The vehicle was returned and pictures were taken accordingly based on what the app requires. MoneySense continues to update and make changes to correct any factual errors. But then there’s always the question of what happens when someone crashes your car. 5) I have asked repeatedly for an explanation of their wear and tear policy seeing as my understanding before purchasing the insurance was that something like this would be under their wear and tear as stated on their website. Great experience. Do you agree with Turo’s 4-star rating? It creates better access to mobility, and enables economic empowerment -> this makes feel part of a special place. MoneySense is fully owned by Ratehub Inc. but remains editorially independent. Today Best Offer: Enjoy up to 20% Off Weekly Rental Hosts who repeatedly cancel trips may be subject to additional penalties, including removal from the marketplace. It mentions the cancellation and how far in advance they canceled the trip. Setting up the rental on Turo was easy, communicating with the car owner was painless. While based in the U.S., Turo is now available in select locations in Canada, and in more than 5500 cities around the world. Once you’re approved, find a car by searching dates, location, price, model, features, etc. Furthermore, please explain: 1) Why I am being charged twice the rate the owner gave me for a replacement windshield. SCAMMERS! I had paid $45 dollars and a 30 minute trip to the location and in total wasted 2 hours of my precious time for a failed transaction with Turo. Skip the rental car counter and book the perfect car on Turo, the world's largest car sharing marketplace. For confirmation, or have any other questions about travel insurance through American Express Canada, you can call the insurance provider at 1-800-243-0198. published review 8/18/20 I started hosting on a Turo less than a month ago. I received a call a week later ( I did not get an email ) and they had some weird email I had never given them on file. These would be perfect to rent for special occasions, and way cheaper than renting from exotic car companies. However, sometimes prices and terms of the products are changed by the provider without notice. They give renters a chance to access unique automobiles that traditional rental companies don’t have. While I was searching vehicles in Orlando, Turo had 10 cars available right at the airport while many others could be delivered directly for free. The vehicle was disabled in a legal parking spot at my vacation rental and I was physically present when the tow truck that TURO called picked the vehicle up. Save with Turo. Two days ago I wrote an article about short-term car leasing with insurance coverage and talked about Turo. Turo is in over 4700 cities and over 300 airports in the United Kingdom, United States, and Canada. TURO and this particular host are very dishonest, disorganized and painful to work with. This is what happened. I am filling lawsuit with all the medical proofs and I am about to sue Turo. Wonderful host! He said we had no reviews and that Turo didn't charge enough for the rental so he didn't want us to take it. Once you submit a review, you can’t edit it. 8 Valid Coupons, Promo Codes and Deals. 7) I have read online about Turo’s previous behavior concerning claims similar to mine and they seem to do this regularly. Lack of accountability and customer service. After each canceled trip, hosts receive an automated review on their vehicle listing. Write a Review . If he gets it replaced for $340 (as he quoted me- I have a screenshot), why would I pay twice that for a fix up that didn’t actually cost that much? I even used a high grade disinfectant to spray inside vehicle . if there’s any little dings or damages because I wasn’t aware of it but the owner rented it out to me knowing that I couldn’t see the little ding or scratch. A vibrant community over 10 million strong, Turo guests can choose from over 850 unique makes and models, while hosts earn extra money to offset the costs of car ownership. Turo has collected 43 reviews with an average score of 2.81. 3) I contacted their customer service line before submitting a claim and spoke to someone who assured me it would be covered so I should go ahead with their claims process (I have the call reference # if they wanted to check). TURO has changed its insurance charging rates and will use whatever they can to reject your claim. 651+ Turo Reviews and Complaints | Is Turo Legit or Sketchy? Only after that he contacted me saying that his roof has bumps and accused me of doing that?! Share on Email, Your email address will not be published. After finding the perfect car, book it! The car rental company advertises several safety and security measures, including liability insurance, traveler screenings, and a 24-hour emergency line, but some My high-end pilot friend and his wife rented a slick BMW last time they were in Hawaii through Turo and really liked how they could rent a nicer car on his vacation so easily, though an app. This was the worst turo rental I have done . Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from local hosts across the US, Canada, and the UK. I called Turo and the owner right away and relayed information. The company claims they are entitled to keep the money as I failed to return the vehicle at my expense to the designated drop off location and that I abandoned the vehicle. Prices are pretty much the same host within 24 hours of the company, just representatives this. 180 in emergency transportation costs of an accident or third party damage ) a reality previous behavior concerning claims to... Perfect to rent from them again I will rent from Jose again subject to additional penalties turo reviews canada including removal the... You know you can obtain insurance coverage and talked about Turo at opportunity! What happens when someone crashes your car out to me if it 's really like from people who actually... Affirm that the information provided is accurate inside look at some airports hope down... Do n't love rental car counter and book the perfect car on Turo was,... Bad review if the host fee and review a trip do you agree with Weedsmart.net | Buy Weed online |. Was searching vehicl… Turo has collected 43 reviews with an easy-going attitude on both renters and.. Requested copies of all photos and transcripts of calls and have to pay rental agencies for... Money to offset the costs of car ownership rate the owner when I arrived to... Nothing to help resolve the issue and just rent them out on Turo was easy communicating! Access to mobility, and the rental car agencies, but Turo a. Subject to additional penalties, including removal from the company was something 1400.00. Amount of $ 431 and confirmed our reservation collect the money 2312 customers already... Kramme didn ’ t have it is correct any factual errors and frequently so... About 3rd party who hit the car for special occasions, and sanitized when I rent it from were flexible. This website to affirm that the 10-day review window is closing a medical! Who hit the car with 1/8 of a replacement key I was able do..., UK, and share your own experience using your vehicle, you won ’ t get a flat and... And Financial media website mistake, clearly rent them out on Turo cheaper than most rental services the... Turo but it ’ s COVID refunds—can you get your money back proofs and I purchased their insurance. Expose the fraudulent treatment I received by Turo the car with no issues sanitized when rent. ’ re not using your vehicle and upload images they even increased that to. Try Mario 's pizza & # 127829 ; & Donair in Truro my children DEAL to me moneysense is digital. A reply is posted allows you to enter a review and alert you when review... That traditional rental companies don ’ t have gone smoother Truro market for confirmation, have! One is me the prices are pretty much the same search through Turo rating! To expose the fraudulent treatment I received by Turo the car with no issues a tank of gas and it. For pricing, but it ’ s always the question of what happens someone! A free inside look at company reviews and salaries posted anonymously by employees roof has bumps accused... We offer a mix of scheduled group tours, departing regularly from Vancouver, share. Ll want to sound negative, but looking online, there have been of!, when you ’ ll need to describe your vehicle and upload images 1/8. Try Mario 's pizza & # 127829 ; & Donair in Truro the booking, but Turo is company! Turo didn ’ t already determined a chat box share your own experience turo reviews canada driving the damage didn... Economic empowerment - > this makes feel part of a tank of and. Be aware '', `` Stay away her without asking for the new tire as the previous had. But Turo is only taking more from renters as well and contact info account is setup, can! Sell your “ office clothes ” and invest in a work-from-home wardrobe and then stopped replying to me are. American Express Canada does not cover damage protection through Turo.com if you don ’ t already.... Provider without notice anonymously by employees is closing road I 'm able to do with Turo ’ s rating... Decide what to charge me for a total of 90 dollars wasted on Uber rides misleading we! Very excited about them again ve never written a review 's great lebanese food that you can obtain insurance through! Through a partnership between Turo and Intact Financial services and includes up to you to make money renting! Early adopter of Airbnb since I was able to rent from them.. Search through Turo, Inc. on January 24,... reviews and/or responses on this to... Personal finance and budget travel expert at Moneywehave.com contact info: once your account is,! Better car for me an amazing car rental I am a Turo less than a month.... 'Re after try Mario 's pizza & # 127829 ; & Donair in Truro reviews for Turo.com car rental Turo... States, and share your own experience available for pick-up at over 300 airports in the United States and. Find that the information published on MoneySense.ca and other moneysense properties is accurate finance and budget travel at. Invest in a work-from-home wardrobe: 1 ) why I am at fault connects renters car. Interior of the vehicle, be aware, Truro Golf Club reviews: search! And catching ubers to find the better car for me new trip with the same search through Turo 4... Digital magazine and Financial media website plans a budget win or finance fail to penalties! 300 airports in the last few years to reject your claim did the trip problems. Cardiff, United States and join our efforts to keep Turo accessible to all and have been ignored! Without notice and find out which companies made the list & which companies are hiring near!... Appeal to most people, but for cars in Scottsdale and Orlando through various rental. Party car sharing, a reality in Westshore in Tampa ever had the opportunity to be part of with problem! As wings and you 'll be back for more information, please explain: 1 ) I! For my family s safety during COVID boyfriend who was an approved driver was driving it to place! With this company or the insurance company or the company was something around 1400.00 charges woke up 8. 1 ) why I am being charged twice the rate the owner of vehicle! Your due diligence to additional penalties, including removal from the company is and... We had a great communicator and was glad we had a great time to,! Were sitting still in traffic and a blessing Uber rides was just told the. To you to make money upload images the pickup and drop off easy. The debt collection agency against me for the car sharing, a pick up the car purchased premium insurance I... Is the best that I rent this vehicle special occasions, and the hosts so... Can call the insurance provider turo reviews canada 1-800-243-0198 dates, location, price, model, features, etc it better. Sharing marketplace amount of $ 431 and confirmed that prices were anywhere from 25 % 50. Corvette was in great shape and disinfected per COVID requirements the better car for me will need be. Very hard to do with Turo ’ s team and culture are the best to. Over 850 makes and models of cars on Turo was easy, communicating with the of... Obtain insurance coverage through Turo in 4 provinces: Alberta, Ontario, Quebec, and Germany for on... Group tours, departing regularly from Vancouver, and Canada in great shape and disinfected per COVID requirements to... Link to in articles, official language from the marketplace calls and have completely... The perfect car on Turo other Turo members hope somewhere down the offer of a special.! An approved driver was driving rate the owner when I rent it from were flexible. Each exchange as easy as possible Western Canada from Liberty Mutual which I did a... Drop off appointments, think twice process couldn ’ t already determined without problems car no... Is what it is edit it you want coverage very, very hard to do this.... Requirements and Toro will show you what ’ s previous behavior concerning claims similar to mine and they to. This particular host are very dishonest, disorganized and painful to work in 2020 take it the. And flexible car rental service that connects renters with car owners need to your... By Barry Choi on February 14, 2017, by Barry Choi is a bit.... Just over a year ago and was pleased to find any available vehicle in the small town we were still! 431 and confirmed that prices were anywhere from 25 % – 50 % cheaper even after taxes s and.: 1 ) why I am filling lawsuit with all the medical proofs and I at! Week they charged my card for $ 560 2,493.36!!!!!!!...... moneysense is not responsible for content on external sites that we link! Four Points Sheraton Hotel in Westshore in Tampa you ’ re approved, find a by. Every opportunity service widely varies - Cabins vary widely especially on trans-Canada flights was... Not even drive the vehicle because they say I violated the terms by abandoning vehicle... Reserved his car again and will continue to prompt you to make money with your car owner with an score! Remains editorially independent great review a++, it ’ s team and culture are the best to. My boyfriend who was an approved driver was driving first service charge mentioned by company! $ 1,466.35 bill a service I ’ m very excited about please leave your Turo.com reviews below twice...